INTERNATIONAL DELIVERY £15   |   OUR BOUTIQUE   |   CONTACT US

Call us 01444 413551

Terms and Conditions

Payment Thank you for shopping online at JoJo Boutique. We are delighted you have chosen to order from us and hope you will love your purchases. JoJo’s accept PayPal and all major credit and debit cards, including Switch, Visa, Delta, Maestro, MasterCard and American Express. Customers can pay via Paypal on the website and by debit and credit card. We do not accept bank transfers. Debit and Credit cards you use must be registered to your home address and if paying by Paypal correlate with the address held on Paypal’s system. We will send you an email when goods are dispatched. JoJo’s delivery options: • First Class Signed For Delivery is £3.99 on all purchases • International Delivery is £15 If you are local to JoJo Boutique you may wish to collect your purchases in person – to do this simply select the CLICK AND COLLECT option when you get to the website checkout page. We will send you an e-mail confirmation and endeavour to get the goods ready for you the same day or when specified. JoJo Boutique will not take responsibility for delays caused by The Royal Mail or any subsequent couriers used. Returns At JoJo Boutique we want you to be happy with every purchase you make. If you are not completely sure you can return your order for any reason any time within 7 days of receipt for a full refund. We ask you to notify us immediately by email outlining your reasons for return and to fill in the returns form which is enclosed with your order. All of our items are checked thoroughly before we send them and should you return any items, it is your responsibility that they reach us in pristine condition. For this reason we strongly recommend use of a waterproof plastic bag (such as the original packaging) as we will only accept returns if they are in perfect condition, appear to look unworn and have their original tags on. We also suggest obtaining proof of postage. Do not destroy or dispose of any product, even if it is faulty, before arrangements have been made with us. Should the product be returned and is not in fully re-saleable condition, or the packaging is damaged, we reserve the right to refuse a refund on the item. Refunds Can only be made to the original card of purchase – please note if the item has been purchased as a gift, we can only refund the original payee and regrettably we are unable to stop the payer from knowing. If a discount was applied to your original order, any goods returned for a refund will only be refunded to the value of your original purchase value. For an exchange for a different size or colour please telephone to ensure we have the item in stock and this will be held off the shop floor until we receive the original item back. Exemptions and exceptions Regrettably we are unable to offer a refund or exchange on the following items: Personalised items which have been specially made or ordered with your choice of fabric or customised aspect that makes the product unique to your requirements. Pierced Earrings; Hosiery; Hats; Hair clips and slides, clothing which smells of cigarette smoke. Gift vouchers cannot be redeemed for cash or refund. All returns must be sent to:- JoJo Boutique, 2 High Street, Cuckfield, West Sussex, RH17 5HR Monday to Saturday 10am to 5pm For any other queries please email us at [email protected] or telephone on 01444 413551

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